Communication when working online means that you have to interact with other people just like you would in an offline business. These people include customers, prospective customers, your competitors and your social networks.
Communication is a key part of any business and without it nothing much would take place. It is through communication that we form bonds with other people and help them to trust us.
Effective communication needs to be organized, clear and relevant to the topic of discussion.
There are several ways inhich you can communicate including email, chat, private messages on social networks and video calls.
Online communication should be seen as the same communication you would do in person. Therefore, you should practice the same respect in online communication as you would if you were talking face-to-face. Nowadays, the human element of communication is often lost in a mass of emails, instant messages and texts. Sometimes it can be very easy for messages to be misunderstood since online communication lacks the other aspects such as facial expressions and tonal variations.
When communicating with others online, it is also important that you put people before the technology. Always remember that the words you are typing do mean something and will be read by another person so make sure you are sincere. Instead of just typing an email, imagine you were actually talking to the person and let this be shown in the email you are typing.
Communication also depends on the medium you are using. In case you are just giving someone an update on something which is very short in length, a private message on social media can be enough. However, in cases when you need to send a longer message about something confidential, you can make use of email.
Email messages can only be accessed by the sender and the receiver and there is always a record. Having a schedule for attending to email is also another way of increasing communication efficiency. If you are making use of a to-do list for your time management, you should slot in periods of the day when you tend to all your email. This will help to keep you organized and avoid distractions associated with checking your email every five minutes.
When sharing information with other people, please make sure that the sources are accurate. Also make sure that your communication has value in the sense that you inspire others, encourage them or give them something that they will benefit from. This can be as simple as advice or even a link to something not so many people have access to.
People really value when you send them a message to raise their spirits, give them some exciting new announcements or services. This shows that you care for them and are always looking out for their needs.
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